Terms of Business

Cancellation Policy

In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us on 0121 420 2323 between 8am and 5pm, or email [email protected] outside of opening hours. Existing patients can also cancel their own appointment using the patient portal. A charge of £90 will be applied to appointments cancelled with less than 24 hours’ notice.

Refusal of Treatment

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Booking Payment Policy

We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile / email. You may also pay via bank transfer if you prefer.

At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.

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